December 28, 2019
Remodeling a Client Success Organization
A firsthand account of rebuilding a client success team from the ground up: what was broken, what changed, and what it took to get customers renewing again....
October 2, 2019
Merging with the “enemy”
My company was acquired by our fiercest competitor. How a friendly relationship with a rival founder turned into the best outcome for both businesses....
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